Question 1

What payment methods do you accept?

Accepted Answer

We accept UPI, all major credit and debit cards (Visa, Mastercard, RuPay, Amex), net banking, popular wallets, and Cash on Delivery (COD) on eligible pin codes. All online payments are processed securely through Razorpay.

Question 2

Is Cash on Delivery (COD) available?

Accepted Answer

Yes, COD is available on most pin codes across India. The COD option will be shown at checkout if your delivery address is eligible. A small COD handling fee may apply.

Question 3

How do I apply a coupon or discount code?

Accepted Answer

Add items to your cart and head to checkout. Enter your coupon code in the "Apply coupon" field — the discount will be applied to your order total instantly.

Question 4

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be cancelled before they are dispatched. Visit My Orders to request a cancellation, or email us at our support email with your Order ID. Once shipped, please refer to our Refund & Cancellation Policy.

Question 5

Will I get a GST invoice with my order?

Accepted Answer

Yes. A GST-compliant invoice is generated for every order and is available for download from your order details page once the order is confirmed.

Question 6

How long will my order take to arrive?

Accepted Answer

Orders are processed within 1–2 business days. Delivery typically takes 2–4 days to metro cities, 4–6 days to Tier 2/3 cities, and 6–10 days to remote areas. See the full Shipping & Delivery Policy for details.

Question 7

How can I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking link by email and SMS. You can also track it anytime under My Orders.

Question 8

Do you charge for shipping?

Accepted Answer

Shipping is free on orders above ₹999. A flat fee of ₹79 applies to orders below this threshold.

Question 9

Do you ship internationally?

Accepted Answer

Not at the moment — we currently ship only within India.

Question 10

What if my package arrives damaged?

Accepted Answer

Please do not accept the delivery if the package looks tampered with or damaged. If you've already received it, take photos and contact us within 24 hours at our support email and we'll arrange a replacement or refund.

Question 11

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery for unused items in their original packaging with all tags intact. Read the full Refund & Cancellation Policy for eligibility and exclusions.

Question 12

How do I request a return or exchange?

Accepted Answer

Go to My Orders, select the order, and choose "Return / Exchange". Our team will respond within 24 hours with pickup details.

Question 13

When will I receive my refund?

Accepted Answer

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method. For COD orders, refunds are issued via UPI or bank transfer.

Question 14

Can I exchange for a different size or colour?

Accepted Answer

Yes — size and colour exchanges are supported subject to stock availability. Initiate the request from your order details page.

Question 15

How do I choose the right size?

Accepted Answer

Refer to our Size Guide for detailed measurements. If you're between sizes, we generally recommend sizing up for a relaxed fit.

Question 16

Are colours on the website accurate?

Accepted Answer

We do our best to photograph products accurately, but slight variations may occur due to screen settings and lighting conditions.

Question 17

How do I care for my purchase?

Accepted Answer

Care instructions are printed on each garment's label and are also listed on the product page. As a rule of thumb, gentle cold wash and air drying will help your pieces last longer.

Question 18

Will an out-of-stock item be restocked?

Accepted Answer

Many of our pieces are restocked. Add the item to your wishlist or contact us to be notified when it's back.

Question 19

Do I need an account to place an order?

Accepted Answer

An account makes it easier to track orders, save addresses, and manage returns. You can sign in or create one during checkout.

Question 20

I forgot my password. What should I do?

Accepted Answer

On the sign-in screen, choose "Forgot password" and follow the OTP-based reset flow sent to your registered email or phone.

Question 21

How do I contact customer support?

Accepted Answer

The fastest way is email at our support email. You can also visit our Contact page.

Frequently Asked Questions

Orders & Payment

Shipping & Delivery

Returns & Exchanges

Products & Sizing

Account & Support

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