Privacy Policy

1. Introduction

Sreeshop is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable Indian law including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, delivery address, date of birth (optional).
• Payment Information: Processed by Razorpay. We do not store card numbers or CVV.
• Usage Data: IP address, browser type, pages visited, and time spent on our website (via cookies).
• Order History: Items purchased, returns, and order preferences.

3. How We Use Your Information

• To process and deliver your orders.
• To send order confirmations, tracking updates, and invoices.
• To provide customer support and resolve disputes.
• To send promotional emails or offers (you can opt out anytime).
• To improve our website, products, and services.
• To comply with legal obligations under Indian law.

4. Sharing of Information

We do not sell your personal data. We may share information with:

• Logistics partners (e.g., Delhivery, Shiprocket, Blue Dart) solely for order delivery.
• Razorpay for payment processing.
• Legal authorities when required by law.
• Trusted third-party analytics tools (Google Analytics) to understand website traffic.

5. Cookies

We use cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality. We use:

• Essential cookies: for cart and session management.
• Analytics cookies: to understand user behavior.
• Marketing cookies: for personalized ads (only with your consent).

6. Data Security

We implement industry-standard security measures including SSL encryption and secure servers to protect your data. Payments are processed by Razorpay, which is PCI-DSS compliant.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy or as required by law. Order data is retained for a minimum of 7 years for accounting and tax purposes.

8. Your Rights

Under applicable Indian law, you have the right to:

• Access and review your personal data.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal obligations).
• Opt out of marketing communications.

To exercise these rights, contact us at support@sreeshop.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Contact Us

For privacy-related queries:

• Email: support@sreeshop.com
• Phone: 8220887928