Refund & Cancellation Policy

1. Cancellation Policy

By Customer:

Orders can be cancelled within 24 hours of placement, provided the order has not been dispatched. To cancel, contact us at support@sreeshop.com or call 8220887928.

After Dispatch:

Once an order is dispatched, it cannot be cancelled. You may initiate a return after delivery as per our Return Policy below.

By Sreeshop:

We reserve the right to cancel orders due to out-of-stock situations, payment issues, or suspected fraud. A full refund will be processed within 5-7 business days.

2. Return Policy

We offer a 7-day return window from the date of delivery, subject to the following conditions:

Eligible for Return:

• Items received in wrong size, color, or style.
• Defective or damaged products.
• Items significantly different from website description.

NOT Eligible for Return:

• Items that have been worn, washed, or altered.
• Items without original tags and packaging.
• Innerwear, swimwear, and accessories (for hygiene reasons).
• Sale or discounted items marked as 'Final Sale'.
• Items returned after 7 days of delivery.

3. How to Initiate a Return

• Email us at support@sreeshop.com with subject line: "Return Request - Order #[Order Number]".
• Include your order number, reason for return, and clear photos of the item.
• Our team will respond within 48 hours with return instructions.
• Pack the item securely in its original packaging with all tags intact.
• Ship the item to our return address using a trackable courier.

Note: The delivery charge you paid is not refunded, and it covers the return pickup too. If your order had free delivery, a reverse pickup charge is deducted from the refund instead. You will see the exact amount, and your final refund, before you confirm the request. Size exchanges are free — we cover the pickup and the replacement.

4. Refund Policy

Refund Timeline: Once we receive and inspect the returned item, refunds are processed within 5-7 business days.

Refunds will be credited as follows:

• Original Payment Method (Credit/Debit Card, UPI, Net Banking): 5-7 business days after approval.
• Store Credit / Coupon Code: Within 24 hours of return approval.
• EMI Orders: Refunded to the original payment source; EMI cancellation subject to bank policies.

Note: Razorpay processing fees (if any) may not be refunded. Original shipping charges are non-refundable.

5. Exchange Policy

We offer one-time free size exchange within 7 days of delivery, subject to stock availability. To request an exchange, open the order under My Orders, choose "Request Return", and select "Exchange for another size" when asked how to resolve it. Only sizes we currently hold in stock can be selected. Your replacement ships once we receive the original, and there is no charge for the pickup or the replacement.

6. Contact Us

For return and refund queries:

• Email: support@sreeshop.com
• Phone / WhatsApp: 8220887928 (Mon-Sat, 10 AM - 6 PM)